Return & Exchange Policy

We have a 30-day return and exchange policy. This means you have 30 days after receiving your item to request a return or exchange.

To be eligible, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To request a return or exchange, please contact us at Customerservice@ninelineapparel.com. If your request is accepted, we will provide instructions on the next steps and where to send your package.

Items sent back without first requesting and receiving approval for a return or exchange will not be accepted.

Return and Exchange Shipping

Customers are responsible for all return and exchange shipping costs. We do not provide prepaid shipping labels or reimburse shipping fees.

All items must be shipped back at the customer’s expense, and a valid tracking number must be provided once the package has been sent.

Damages, Defects, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective or damaged, or if you received the wrong item, you must contact us within 48 hours of delivery so we can evaluate the issue and make it right.

After 48 hours, we are unable to assist with claims regarding damaged, defective, missing, or incorrect items.

Exceptions and Non-Returnable Items

Certain items are not eligible for return or exchange, including:

• Custom, personalized, or special-order products
• Personal care goods
• Perishable goods, such as food, flowers, or plants
• Hazardous materials, flammable liquids, or gases
• Gift cards

Please contact us at Customerservice@ninelineapparel.com with any questions regarding the eligibility of a specific item.

Sale and Discounted Items

All items purchased on sale, with a promotional discount, or using a discount code are considered final sale and are not eligible for returns, refunds, or exchanges.