Shipping Policy

Domestic Shipping (U.S. Orders)

All of our products are made to order, which means production begins after your order is placed.

Production Time:
Please allow 3–5 business days for your item(s) to be produced.

Shipping Time:
Once your order is ready, shipping typically takes an additional 4–9 business days, depending on your location and the selected shipping method.

You will receive a shipping confirmation email with tracking information as soon as your order is on the way.

International Shipping:
We do not offer international shipping at this time. Orders can only be shipped to addresses within the United States.

Lost, Stolen, or Misdelivered Packages:
Once a package has been transferred to the shipping carrier, we are not responsible for packages that are lost, stolen, delayed, damaged, or misdelivered by the carrier. Customers are responsible for providing a complete and accurate shipping address at checkout.

If your tracking information shows that your package was delivered but you have not received it, or if your package is lost or damaged in transit, please contact the shipping carrier directly to file a claim. Our customer service team may assist by providing available shipment and tracking information, but we cannot guarantee refunds or replacements for carrier-related issues.

Returned-to-Sender Packages:
If your package is returned to us by the shipping carrier for any reason, including an incorrect or incomplete address, an undeliverable address, refusal of delivery, or failure to claim the package, we will contact you by email and issue a refund for the order. Returned-to-sender orders will not be reshipped. A new order must be placed if you would still like to receive the item(s).

We appreciate your patience and understanding as we work to get your order to you as quickly as possible. Please contact our customer service team with any questions regarding your shipment. customerservice@ninelineapparel.com